Frequently asked questions
Can't find an answer? Email support@canonforge.top — we usually reply within one business day.
Buying and activating
How do I activate after paying?
Once payment is complete, you're taken back to the “Payment successful” page on the app's website, which shows your license key. Click the “Activate in …” button and the app opens and activates itself. If you bought it for another computer, open the payment page on that computer to activate, or paste the license key in on that computer.
If the app doesn't open, copy the license key, open the app's settings, paste the license key and activate. The license is also sent to your email along with the receipt.
Which payment methods can I use?
Pay by credit card, Alipay and other methods — choose one at checkout.
I bought during the trial. Do I need to reinstall?
No. Once you activate, the trial turns into a full license and all your settings are kept.
Devices and switching computers
How many computers can I use one license on?
It depends on the plan you bought: the pricing section of each app's website lists the number for every plan, and the payment page shows it too. Reinstalling the system or the app on the same computer doesn't use up another seat.
If you need more, buy another license: each extra license adds its own set of seats for that plan. Seats are counted per license and don't affect each other; when a license's seats are all taken and you activate a new computer, the computer under that license that hasn't been used for the longest is deactivated automatically.
What do I do when I get a new computer?
Just activate with the same license on the new computer. If all seats are taken, the one that hasn't been used for the longest is deactivated automatically and the new computer works right away.
To stop a license from being passed around between several people, the number of automatic replacements within 30 days is limited. Past that limit, unlink an old computer on the Manage devices page first, then activate the new one.
How do I unlink a computer I no longer use?
There are two ways: open the app's settings on that computer and unlink it there, or open Manage devices, enter your license key and click “Unlink this device” in the list.
Does it work without an internet connection?
Yes. Once activated, the app verifies your license on your computer and only needs to go online every few days to refresh it. If it can't reach the server for a while, there is a grace period during which everything keeps working — you won't be locked out suddenly.
Finding your license
I can't find my license
Search your inbox for the receipt email from Creem — the license is in it. You can also sign in to the Creem customer portal to see your past orders. For step-by-step instructions, see Find your license.
I entered the wrong email when paying
Email support@canonforge.top with the time and amount of the payment. Once we've verified it, we'll send you the license.
Trials and refunds
Are there any limits on the trial?
For 14 days you get every feature, with no sign-up and no payment details. Each computer can only use the trial once, and reinstalling doesn't restart it.
Can I get a refund?
You can ask for a full refund within 14 days of buying, no reason needed. Email support@canonforge.top, or simply reply to the receipt email from Creem. After a refund the license stops working and any activated computers go back to being unactivated. See the Refund Policy for details.